Listening Skill
Listening skill is a basic & important Interpersonal skill required to perform business interactions successfully.
Listening skill is one of the fundamental leadership qualities of a manager that contributes significantly to the trust-building & team's inspiration.
Listening involves sincere attention towards the speaker, the listener has to show active Interest thru nonverbal/verbal signs as well as he has to ask relevant questions with the speaker for further clarification.
Necessarily listeners should also summarize and paraphrase the main points of conversations for further understanding.
Listening needs self-awareness, patience, and presence of mind. Moreover, it requires a lot of effort & practice to become an active listener.
Listening contributes to the empathetic approach subsequently speaker feels relatively more acknowledged and comfortable. He expresses his thoughts in an effective manner which helps the listener to understand his point of view in a better way.
During business conversations, the listener should be nonjudgmental. He should avoid perception-based thinking which can create confusion & misunderstanding.
Listening contributes significantly to team building which is essential to perform all of the business processes & tasks smoothly. Listening strengthens the level of professional and personal bonding between the colleagues.
Listening plays a key role in relationship building, whether dealing with colleagues or customers, everyone admires and values good listeners.
Being an active listener, one can easily develop rapport building among customers & colleagues by understanding their nature and attitude.
Understanding customer is only possible through active listening, it is necessary to understand the customer's perspective & emotions before reaching on a decision and offering them appropriate solutions.
Being a manager, one can assigns tasks to the team and may get achieved their objectives up to certain limits, but consistent and sustainable business performance is only possible through proper coordination and understanding with the team by applying active listening habits.
Therefore, listen well to do well!
Please publish your valuable comments.
Courtesy
PKGoel
Sales Trainer
9319155888
Pkgoel_22@yahoo.co.in

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