Listening Skill



Listening skill is a basic & important Interpersonal skill required to perform business interactions successfully.

Listening skill is one of the fundamental leadership qualities of a manager that contributes significantly to the trust-building & team's inspiration.

Listening involves sincere attention towards the speaker, the listener has to show active Interest thru nonverbal/verbal signs as well as he has to ask relevant questions with the speaker for further clarification.

 Necessarily listeners should also summarize and paraphrase the main points of conversations for further understanding.

Listening needs self-awareness, patience, and presence of mind. Moreover, it requires a lot of effort & practice to become an active listener.

Listening contributes to the empathetic approach subsequently speaker feels relatively more acknowledged and comfortable. He expresses his thoughts in an effective manner which helps the listener to understand his point of view in a better way.

During business conversations, the listener should be nonjudgmental. He should avoid perception-based thinking which can create confusion & misunderstanding.

Listening contributes significantly to team building which is essential to perform all of the business processes & tasks smoothly. Listening strengthens the level of professional and personal bonding between the colleagues.

Listening plays a key role in relationship building, whether dealing with colleagues or customers, everyone admires and values good listeners.

Being an active listener, one can easily develop rapport building among customers & colleagues by understanding their nature and attitude.

Understanding customer is only possible through active listening, it is necessary to understand the customer's perspective & emotions before reaching on a decision and offering them appropriate solutions.

Being a manager, one can assigns tasks to the team and may get achieved their objectives up to certain limits, but consistent and sustainable business performance is only possible through proper coordination and understanding with the team by applying active listening habits.

Therefore, listen well to do well!



Please publish your valuable comments.

Courtesy
PKGoel
 Sales Trainer
9319155888

Pkgoel_22@yahoo.co.in


Comments

  1. Excellent knowledge on listening skill

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  2. Listening is an very essential tool of sales skills only through this you can understand the needs and requirements of customers rightly which will help in finalizing your deal with them.It is very good topic raised by Mr Goel.Thanks

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  3. Good article on importance of listening which will be very very helpful for sales professionals.

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  4. Very very useful knowledge and informations on listening skills.

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  5. Above article having Clear and practical concepts and advantages of Listening skill, It is a fabulous post.

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  6. Very good informations on listening techniques

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  7. Excellent informations on listening skill

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  8. Will be very useful in understanding Benefits of listening.

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  9. Excellent information for knowledge and well written ..

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  10. Valuable thoughts and information on listening skills

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  11. Significant notes for forming good listening habit & eloquent speech.

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  12. Very good knowledge material on the topic

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  13. Good blog on listening concepts and it's advantages.

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  14. Awesome article, good set of knowledge

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  15. Good contents, very well articulated.

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  16. Good knowledge stuff on listening.

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  17. We only listen to respond, now we know the importance or true listening.

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  18. Perfect post
    👌👌👌

    ReplyDelete
  19. Good contents,
    defined in a simple manner, transferable knowledge.

    ReplyDelete

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